Outstanding Ticket on order ~

Subitai71 · ‎13-12-2022

I have an outstanding ticket raised by Plusnet , I was asked to contact them but everytime i ring , i cant get through , there seems to be no one online for an online chat , its just frequently asked questions .

Any ideas on what the current wait times are ?

Also cant get the router to work , its starts off solid green then turns into flashing orange lights , no idea why its not working has anyone else had this problem .

jab1 · ‎24-02-2012

@Subitai71 Unfortunately, phone wait times are horrendous at the moment, you are best trying as soon as possible after 8AM as possible.

Re: Hub not working - try doing a factory reset - insert a paper clip into the rest hole on the rear of the Hub, hold the switch closed for ~30 seconds, or until the light turns green, release, and then wait until it is solid blue.

Welcome to the forums, BTW.

John

Townman · ‎22-08-2007

Can you use the "add more information" option on the ticket?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

willcutforth · ‎27-11-2020

Hey there @Subitai71

Sorry about the delay in getting back to you, there's only a few of us on forum posts.

I can see that there was an issue but the order should complete on the 19th. That's been put on the open ticket as well for you.

Do you have any questions about it at the moment?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team