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Payment

Chi11
Newbie
Posts: 1
Registered: ‎12-01-2024

Payment

‎12-01-2024 11:39 PM

Hi.

I order boardband today. But It takes 2 payments in my bank account. How can I get back? Because I only order 1 boardband.

Thank you
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Baldrick1
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Re: Payment

‎13-01-2024 8:46 AM - edited ‎13-01-2024 8:46 AM

Moderator's note:
Thread moved from Broadband to My Order

Moderator and Customer
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MatthewWheeler
Plusnet Help Team
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Re: Payment

‎14-01-2024 9:31 AM

Hi @Chi11 

I'm sorry to hear this has happened.

Did you have any issues whilst you were signing up? If you did one of the transactions may be stuck in a pending state which means your bank has released the money but not passed it onto us.

When this happens your bank should automatically return the money to you within a few days

After the 3rd of November I will have a limited presence here as I have moved to a new role
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 Matthew Wheeler
 Plusnet Help Team
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