Phone activated but not broadband

[#1]

Hello Plusnet,

Had our line installed today by a fantastic Openreach engineer. So helpful and done a great job.

Is it usual to receive a message that the phone service has been activated, but nothing as yet on the broadband?

Many thanks 😊

[#2 · Accepted solution]

Just got the message about the broadband and now all working.

Thank you Plusnet for a perfect install and activation

[#3]

Hiya @DavidW3, a warm welcome to Plusnet! I'm sorry for the delay in getting to your post.

I am pleased that your services are all up and running and for a smooth start to the service:)

Should you need any further assistance, please don't hesitate to get back to us.

I'm also happy to hear that you were pleased with the engineer and if you do want to leave any feedback for them, you can do so here: https://www.openreach.com/help-and-support/thank-an-engineer-form