Phone line activated but not broadband

Sarav1984 · ‎03-11-2022

I have been advised the broadband will be activated before 23:59 but it’s more than 7 hrs the following day I still have no broadband. I got phone line activated message but not broadband activation message. Any help or Advil guys

jab1 · ‎24-02-2012

@Sarav1984 If you switch on and connect the Hub, what colour is the light?

John

Sarav1984 · ‎03-11-2022

Orange

jab1 · ‎24-02-2012

Solid, or flashing?

John

Sarav1984 · ‎03-11-2022

Solid

jab1 · ‎24-02-2012

OK, then maybe the connection hasn't been completed. I'm afraid you will have to wait for a Plusnet staff member to pick this up.

John

Sarav1984 · ‎03-11-2022

Yes. I assumed so. Thanks for the replies.. much appreciated.

Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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Townman · ‎22-08-2007

"Before midnight on the Nth" means "before 00:00:00 on the Nth".

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

So the OP is over 19 hours late?

John

Sarav1984 · ‎03-11-2022

Issue resolved. Hard reset / factory reset done after having a chat with the customer care.. no message of broadband activated even though it is activated after hard reset.

jab1 · ‎24-02-2012

@Sarav1984 My apologies - I should have suggested that earlier. Obviously need more coffee before repling, first thing in a morning. 😉

John

Sarav1984 · ‎03-11-2022

Thank you. Finally I will be able to work. Yay!!!