Phone line installed - No broadband - No communication from Plusnet

[#1]

BT Openreach engineer installed the phone line on 7th November and now 10 days later I've had NO communication from Plusnet as to when the broadband will commence.

Can someone please look into why we have the phone line but still no connection date?

thank you

[#2]

Delayed orders

There are a multitude of reasons why order processing might be reported as delayed and usually it is nothing to be too concerned about, but there are exceptions. The following are some of the common causes of orders being delayed...

• The user told their existing supplier that they are moving and the consequential action by their existing supplier will prevent any new ISP placing orders to take over the service - this needs affirmative action with the existing supplier
• The existing circuit to the property cannot be identified in BT Openreach's systems due to errors in their data - this can give rise to the need for special processes (ORDI and Bridge cases) with BTOR to correct THEIR data
• Something was not quite right with the order raised by Plusnet - these are usually sorted quickly
• BT Openreach do not have engineering resources available in the usual timeframe

To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.

[#3]

Thanks for your reply.

Latest ticket was 8th Nov (today 18th) which is a service notice.

There are 5 Service Notices & 6 Questions

Several referto "order cancelled" and "Diary status Application rejected"

How long does it usually take to start the broadband serice after the phone line has been installed by BT Openreach?

I hope they are not going to charge me for the phone line as the sole reason for having it is to facilitate broadband!