cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Please just send me an appointment to install the line

FIXED
FedUpAlready
Dabbler
Posts: 10
Registered: ‎12-07-2023

Re: Please just send me an appointment to install the line

‎18-09-2023 8:05 PM

Hi @ClaudiaG23,  Thanks for helping.  I received the emails you triggered, but my account balance is still showing as £0.  Is that to be expected?  Does it normally take a while for the credit to appear?

Message 16 of 18
(372 Views)
0 Thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,105
Thanks: 1,754
Fixes: 498
Registered: ‎01-01-2012

Re: Please just send me an appointment to install the line

‎20-09-2023 2:05 PM

Hi @FedUpAlready 

Due to the way our system works you won't see any credits on the billing page but you will see them on your next bill when your next bill is generated

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Message 17 of 18
(325 Views)
0 Thanks
FedUpAlready
Dabbler
Posts: 10
Registered: ‎12-07-2023

Re: Please just send me an appointment to install the line

‎20-09-2023 5:54 PM

I see.  Thanks, @MatthewWheeler I'll stop checking my billing page then.  Is there any way to check it's worked, in the mean time?

Message 18 of 18
(298 Views)
0 Thanks