Poor communication and still no internet - Jan 6th

[#1]

So you have been waiting a month for a splice?

It is incomprehensible why the last visit engineer did not do the join. Thereafter the circuit still needs to be activated but that’s a different matter.

[#2]

The last visit was a Civi to clear the duct and run the cable, I'm not sure if they're able to do the splice, but yes, that's literally all I'm waiting for.

This is why I'm getting wound up  

[#3]

Update #2 - Response from Openreach (they actually don't have a date booked to connect the cable) so if I hadn't have contacted them directly I would have gotten the "it's with the chief engineering team next update in a week" for however long from Plusnet. Absolutely shocking service. How long do I give them before Ombudsman?

Hi Andrew

Your order is with our specialist fibre team to complete some external work. I’ve escalated this and have asked for the earliest date they can resource the work.

We’ll let you know as soon as a date’s been confirmed.

[#4]

Looks as though something has disappeared into one of BTOR's many process black holes.

As I hinted at before - ISPs have supplier imposed barriers to accessing escalation to higher authorities ... Joe Public does not.