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Postage and Packaging Charge

hrudd14
Newbie
Posts: 1
Registered: ‎24-07-2023

Postage and Packaging Charge

‎24-07-2023 12:50 PM

On Saturday 22nd July I spoke to an advisor on the phone who said I needed a replacement router and arranged for it to be sent.

No one told me that I would be charged £6.99 postage and packing until today when an email arrived. Why am I being charged this?
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jab1
Legend
Posts: 19,260
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Postage and Packaging Charge

‎24-07-2023 12:55 PM

You should have been advised so when the arrangement was made. How old was your original Hub?

John
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Postage and Packaging Charge

‎25-07-2023 11:30 AM - edited ‎25-07-2023 11:31 AM

Sorry to hear this @hrudd14 

As you weren't made aware of this I'll get that credited for you

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
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 Matthew Wheeler
 Plusnet Help Team
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