cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Postage and Packaging Charge

hrudd14
Newbie
Posts: 1
Registered: ‎24-07-2023

Postage and Packaging Charge

‎24-07-2023 12:50 PM

On Saturday 22nd July I spoke to an advisor on the phone who said I needed a replacement router and arranged for it to be sent.

No one told me that I would be charged £6.99 postage and packing until today when an email arrived. Why am I being charged this?
Message 1 of 3
(511 Views)
0 Thanks
2 REPLIES 2
jab1
Legend
Posts: 19,258
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Postage and Packaging Charge

‎24-07-2023 12:55 PM

You should have been advised so when the arrangement was made. How old was your original Hub?

John
Message 2 of 3
(506 Views)
0 Thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: Postage and Packaging Charge

‎25-07-2023 11:30 AM - edited ‎25-07-2023 11:31 AM

Sorry to hear this @hrudd14 

As you weren't made aware of this I'll get that credited for you

 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Message 3 of 3
(455 Views)