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Previous Webchat Transcript Access?

FIXED
Bradleydavid1
Hooked
Posts: 7
Registered: ‎28-05-2022

Previous Webchat Transcript Access?

Hi all, 

Just wondering if anyone knows how to access previous webchat transcripts if its possible?

Renewed my BB service last month and was sure we'd agreed a lower price than I ended up on.

 

Ta, 

David

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4 REPLIES 4
Baldrick1
Moderator
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Re: Previous Webchat Transcript Access?

@Bradleydavid1 

The Plusnet understanding of the agreed contract price should have been recorded on a ticket, which will be attached to your account and been emailed to you last month.

Is that the price that you are disputing or are you being charged something different?

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willcutforth
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Previous Webchat Transcript Access?

Hey there @Bradleydavid1 we don't keep the transcripts on the accounts but like @Baldrick1 said it should be noted on the account. Have you had a contract email?

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 Will Cutforth
 Plusnet Help Team
Bradleydavid1
Hooked
Posts: 7
Registered: ‎28-05-2022

Re: Previous Webchat Transcript Access?

Yea I'm sure the price i'm paying is probably the same as the price stated when i followed the renewal link during the webchat.  I stupidly didnt look too closely at it as I assumed it would mirror what we had discussed during the webchat. 

But I think we had agreed one price one the chat and then it was more expensive when i confirmed. Just wondering if the webchat records are accessible to put my mind at ease. 

Wont lose too much sleep over it, ta for your replies.

 

 

James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
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Registered: ‎19-04-2023

Re: Previous Webchat Transcript Access?

Fix

I wish we had access to the chat history but sadly I don't have a way to get at it. All I can really offer you is the final agreement that was shown at the end stages of the agreement visible on the link shown on here https://www.plus.net/wizard/?p=view_service_notice&id=639326198. 

 

I must admit it would be helpful to see exactly what was said on the chat system it's just because we don't really have a proper webchat and that sales chat is meant to aid you through the website for you to make the final agreement online.

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James - Plusnet Sheffield
Plusnet Help Team