Previous Webchat Transcript Access?

[#1]

Hi all, 

Just wondering if anyone knows how to access previous webchat transcripts if its possible?

Renewed my BB service last month and was sure we'd agreed a lower price than I ended up on.

Ta, 

David

[#2]

@Bradleydavid1 

The Plusnet understanding of the agreed contract price should have been recorded on a ticket, which will be attached to your account and been emailed to you last month.

Is that the price that you are disputing or are you being charged something different?

[#3]

Hey there @Bradleydavid1 we don't keep the transcripts on the accounts but like @Baldrick1 said it should be noted on the account. Have you had a contract email?

[#4]

Yea I'm sure the price i'm paying is probably the same as the price stated when i followed the renewal link during the webchat.  I stupidly didnt look too closely at it as I assumed it would mirror what we had discussed during the webchat. 

But I think we had agreed one price one the chat and then it was more expensive when i confirmed. Just wondering if the webchat records are accessible to put my mind at ease. 

Wont lose too much sleep over it, ta for your replies.

[#5 · Accepted solution]

I wish we had access to the chat history but sadly I don't have a way to get at it. All I can really offer you is the final agreement that was shown at the end stages of the agreement visible on the link shown on here https://www.plus.net/wizard/?p=view_service_notice&id=639326198. 

I must admit it would be helpful to see exactly what was said on the chat system it's just because we don't really have a proper webchat and that sales chat is meant to aid you through the website for you to make the final agreement online.