Product upgrade hasn't happened (From 300 to 500)

sw4mpl0rd · ‎24-03-2014

Hello all,

I was supposed to be upgraded from Full Fibre 300 to Full Fibre 500 today but it hasn't happened yet.
Yes, I know I'm impatient!

I'm stuck on:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Is this usual or have I got lost in the system somewhere?

Thanks

RealAleMadrid · ‎07-07-2009

@sw4mpl0rd It might happen later today, the message would suggest the change is still pending. If it hasn't completed by tomorrow try calling support.

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Full Fibre to My OrderW

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

MatthewWheeler · ‎01-01-2012

Evening @sw4mpl0rd

Looks like the upgrade was completed on our end the day after your post.

Is all working okay now?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

sw4mpl0rd · ‎24-03-2014

Yes, all good. Thanks!