Reward Card

[#1]

Hi I recentlt upgraded my broadband to full fibre and the offer included a £50 reward card, the activation was completed on 7th December but I have heard nothing about the reward card? Can anyone help please?

[#2]

@geedlebug123 

When I joined Plusnet earlier this year, (May/June), I received the email to claim my reward card after having made two payments. The first payment being by card when I signed up, and the second being the first direct debit taken after my broadband and phone had actually moved to Plusnet.

IIRC, the timings in my case were approximately:

Signing up > actual broadband + phone transfer date = 2 weeks

Transfer date to getting email to claim reward = 1 week

Claiming reward card > receiving card = 3 weeks.

Has a Direct Debit been successfully taken yet?

[#3]

When I joined Plusnet earlier this year, (May/June), I received the email to claim my reward card after having made two payments. The first payment being by card when I signed up, and the second being the first direct debit taken after my broadband and phone had actually moved to Plusnet.

IIRC, the timings in my case were approximately:

Signing up > actual broadband + phone transfer date = 2 weeks

Transfer date to getting email to claim reward = 1 week

Claiming reward card > receiving card = 3 weeks.

Has a Direct Debit been successfully taken yet?

[#4]

Hi @Mr_Paul 

Thank you for your reply 😊

Yes 1st DD has been taken, however I've been with em for 4 years though.

[#5]

@geedlebug123 

OK,

I didn't realise that existing customers could also get rewards - I thought that it was just those new to Plusnet.

[#6]

Howdy there,

You should receive your cashback within 30 days of it going live, have you got an email from Plusnet Rewards at all?

[#7]

Hi @willcutforth ,

Thank you for the response 😊 . I haven't received an email from Plusnet Rewards yet?

[#8]

What I will do is check back in a week to see if you have received it and if not I will escalate it to the team for you, is that alright?

[#9]

Hi @willcutforth ,

That's actually fine, thank you.

[#10]

Have you received it at all @geedlebug123 ?

[#11]

Hi @willcutforth ,

No, I haven't recieved anything?

[#12]

Ah what a pain. Not to worry I will email the billing team and sort this out for you. Should have an update within a few days.