Reward card email

[#1]

Good Afternoon Plusnet,

Does anyone know how long it takes to receive the email about the reward card that was offered when i signed up?

Many thanks 😊

[#2]

I'm also waiting to receive reward card email. Been 6 days since my broadband got activated and still no email. Says it takes up to 10 to receive email

[#3 · Accepted solution]

Hiya @DavidW3, thanks for getting in touch.

I'm sorry you haven't yet received further communication on your reward. After 10 days of your account being live you will receive an email to claim the reward (keep an eye out in your junk mail). Once you claim the reward, you can then expect to receive this within a further 30 days.

I hope this helps and you can find further information on rewards here: https://www.plus.net/broadband/cashback-and-vouchers-faqs/

If you do have any further queries at all, please just get back to me.

[#4]

Hiya @Ngoc, I'm sorry that you too haven't received your reward.

If you still haven't received anything about your reward after being live for 10 days, just get back to me so I can chase this for you.

[#5]

Thank you Lauren. 

I received the email yesterday evening and all ok. 

🙂 

[#6]

That's great to hear! Thanks for the update and just get back to me should you have any further queries.

Hope you have a good day

[#7]

Don't hold your breath.  They promised me one so I switched.  And nothing....now they are telling me I won't get one at all.  Incredible.