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3 weeks ago
Can anybody help. Was awarded £75 for signing up to fibre but have received no email or card
3 weeks ago - last edited 3 weeks ago
When did you sign up ? and your connection go live ?
Emails to claim the reward card should be sent within 30 days after connection goes live
See the FAQ here https://www.plus.net/broadband/cashback-and-vouchers-faqs/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Hey @Dihob617,I’ve contacted our operations team to investigate the issue. Once I have an update, I’ll reach out to you through a ticket on your account.
