Router Delivery Address
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Router Delivery Address
20-05-2023 8:24 PM
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Worried it might disappear as they’re having cleaners coming in the day before we move!! Need our broadband to be up and running for work so I’m keen to make sure I’ve got the router 😄
Re: Router Delivery Address
20-05-2023 8:32 PM
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If it is a new build does it have any lines already installed, either copper or fibre?
Even if there is you will be lucky to get it installed by Thursday, and if not it will take a lot longer.
You would be better giving PN a call in the morning, they should be able to give you more idea of when your service might be available.
Re: Router Delivery Address
20-05-2023 8:45 PM
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Re: Router Delivery Address
21-05-2023 11:41 AM
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As Mustrum says, you need to ring Plusnet NOW. Staff monitor this forum when they can but this sounds too urgent to delay -- if your router has not already been posted.
Re: Router Delivery Address
21-05-2023 12:15 PM
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It already has fibre lines installed,
@MapleSpice does it already have an ONT installed ? and has anyone tried to power it up ?
If its a remote activation expected, which it probably is if its due to be activated on the 26th , then you should probably have had a text requesting that the ONT be checked and powered up
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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