Router Delivery
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- Re: Router Delivery
Router Delivery
08-03-2022 11:22 AM
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I upgraded my fibre and ordered a new router on the 23rd February (2 weeks ago). The change went active on the 2nd of March yet I still don't have the new router nor any indication it has even been sent. I called on the 24th February as I had been charged twice for the router and one of the charges was refunded. Did this cancel both routers despite still paying for 1?
Re: Router Delivery
08-03-2022 11:34 AM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router Delivery
09-03-2022 11:44 AM
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Hiya @Athom,
Thanks for getting in touch and I am really sorry for the confusion this whole experiencing is causing.
I can confirm that the Hub 2 has been dispatched today and will be with you in the next 3 to 5 working days.
I have also updated your complaint ticket and taken ownership of this for you until it is fully resolved. I will keep you updated, please get back to me if you need any further help in the meantime.
Re: Router Delivery
17-03-2022 3:45 PM
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