Router delivery
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Router delivery
23-02-2023 12:32 PM
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I am away for the next few days so is it possible to get a message to the whichever couriers is delivering it to say to leave it with a neighbour
Re: Router delivery
23-02-2023 12:35 PM
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@russm44 The Hub is packaged such that it will go through a standard letterbox. Unfortunately, it is delivered by Royal Mail, so no message can be passed on.
Re: Router delivery
23-02-2023 12:38 PM
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Re: Router delivery
23-02-2023 4:18 PM
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@russm44 Routers are now sent Royal mail tracked, so you should have received the tracking ID
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router delivery
23-02-2023 4:25 PM
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If I recall when I was sent a router on recontracting at the end of January, I got the text to say it was dispatched but did not get the tracking ID until Royal Mail sent it the next morning by which time the item was going out for delivery from the local delivery office. In any case RM seem to only commit to a 4 hour slot at best.
Re: Router delivery
23-02-2023 4:29 PM
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@jgb That was before PN had modified their system to allow them to include the tracking number in the despatch notification email - now sorted.
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