Router not delivered
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Router not delivered
03-09-2021 5:47 PM
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Plusnet blame it on royal mail and having spoken to customer services they claim it can take upto 5 working days. Why not post it 5 working days before then so people have it ready instead of leaving everything until last minute?
Disappointed to say the least.
Seriously Plusnet. Sort this out.
Re: Router not delivered
03-09-2021 5:50 PM
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What other routers do you have?
You may be able to configure one to work on PN.
Re: Router not delivered
03-09-2021 5:54 PM
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Re: Router not delivered
04-09-2021 7:25 AM
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Thanks for your post @Memph and welcome to our Community Forums.
I'm sorry to see you haven't received your router yet. I can see we passed the router onto Royal Mail at 1st September 2021 00:02 I'd expect to have got by now. Do you have it? You seem to be online since last night so I assume you do?
Re: Router not delivered
04-09-2021 12:23 PM
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Re: Router not delivered
04-09-2021 12:42 PM
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Thanks for getting back to me @Memph
Now this is odd. Our records are showing you've had an active connection since 19:40 03/Sep/2021, but it looks like there's a mix up our side. Sorry for the confusion. I'm sending you a new router now you should receive next week.
Can you let us know when you get it?
Re: Router not delivered
04-09-2021 1:19 PM
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Seriously think you need to sort this out. Very poor service and now without any internet for probably 1 week. Not a great start and like I said many others having the same issue so doubt it's a royal mail problem....
Re: Router not delivered
04-09-2021 1:27 PM
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I understand the frustration however I can see your router was passed to Royal Mail on the 1st September so I imagine it's lost in the post somewhere. All we can do is send another router and we'll put it in the post as soon as we can.
If you can post back once you're back online we'll be happy to look at a goodwill gesture for the inconvenience
Re: Router not delivered
05-09-2021 4:35 PM - edited 05-09-2021 4:38 PM
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The tech support guy although nice didn't really full with me 2ity confidence.
The nightmare continues...
Re: Router not delivered
05-09-2021 4:46 PM
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Thanks for getting back to me @Memph
I'm really sorry to see it looks like there's a fault stopping your router from getting online.
I'm surprised by the 4 day turnaround on an engineer visit as we can normally get one out next day.
Are you free tomorrow?
Re: Router not delivered
05-09-2021 4:47 PM
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Re: Router not delivered
05-09-2021 4:52 PM
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Re: Router not delivered
05-09-2021 8:55 PM
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Re: Router not delivered
05-09-2021 8:58 PM
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No problem @Memph aye fingers crossed!
Re: Router not delivered
06-09-2021 4:41 PM - edited 06-09-2021 4:41 PM
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