Router not delivered

[#1]

Hi, I renewed my package in January and was assured by your advisor in the chat function that a new router would be provided. It also shows as dispatched on the order tracker, but it has not arrived. I'm currently using a much older BT router as the previous Plusnet one stopped working. Can you advise when I might receive the new one - many thanks

[#2 · Accepted solution]

Hi there,

I'm really sorry to see you've not received your new router yet you were expecting.

I've arranged to send you it now you should receive within the next 3 to 5 working days at the latest.

If there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

[#3]

Thanks Gandalf - much appreciated