Seem to be disconnected early from old provider
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Seem to be disconnected early from old provider
25-03-2022 6:50 AM
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Re: Seem to be disconnected early from old provider
25-03-2022 6:58 AM
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Moderators Note
This topic has been moved from Fibre to My Order
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Re: Seem to be disconnected early from old provider
25-03-2022 7:45 AM
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@ruth2 have you spoken to Sky to ask why they have disconnected you prior to the date which they advised ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Seem to be disconnected early from old provider
25-03-2022 10:31 AM
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Have you considered that it might be a fault rather than a deliberate disconnection. Contact Sky to find out.
Re: Seem to be disconnected early from old provider
25-03-2022 12:24 PM
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Hi @ruth2, I've just had a look into this for you and our order to transfer your service over on 6/4/22 is still set to go ahead so it's likely that there's a fault affecting your current provider so I'd get in touch with them for help with that. I hope that gets sorted out soon for you and do shout up if there's anything else I can help with.
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