Signup date changed by Plusnet

[#1]

Earlier today I signed up with Plusnet and requested service to start on the 26 November, I have received a email from BT to say that I am terminating my contract early on the 15 November and will have to pay the early exit fee, as I requested to transfer on the 26 November I would like this issue fixed and transfer on the date that I requested. Not a great start!!!!!

[#2]

Hiya @Bink1, thanks for getting in touch. I'm really sorry for the delay in your post being picked and also for the error with with your start date. It looks like you have since been in touch with our support team and they have requested the date be amended for you.

Should you have any further queries at all in the meantime, please do not hesitate to get back in touch with us.