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So been customer since 2017 i have to look new deal because of 54.39£ overpriced scare letter :P

sekoidd
Newbie
Posts: 1
Registered: ‎15-11-2023

So been customer since 2017 i have to look new deal because of 54.39£ overpriced scare letter :P

I finished my 12-month contract, well it's going to finish next month and I'm looking for another 12-month epic super deal for a customer who has been with Plus-net 6 years.
 
So I got this kind of letter letting me know that my 12-month contract ends! 

We love having you (this is why you turn my 66mb connection price into £54.39) with us and want to make sure you're getting the best value from your Plusnet services. So, we wanted to let you know about the great options available as your current contract comes to an end. (hopefully, you will let me know what are my great options)  
Your broadband (Unlimited Fibre Extra) and line rental contract is coming to an end on 17th December 2023. Well, i want this to be fixed before you start taking off £54.39 for (66mb half fiber) not super or extra fiber because i don't have fiber in my house.
When your contract ends your monthly price will go from £28.59 to £54.39. Annual price changes apply. (This part i probably never understand why you need to push your old customers into a contract again. 

Services included as part of your contract

Average download speeds of 66Mb  (don't know how we can manage downloading new GTA6 with that kind of speed but its okay, literally every new game is now like 200GB already 😛 

Calls to Plusnet landlines: yeah I got that but I never use that its unplugged,(i unplugged this because some random pensioners called me and asked if they could rent a minibus :S but it just gives me a nostalgic feeling sometimes that i have a landline in the house.

So I'm looking new 12-month contract because this is exactly in line with my tenancy agreement.
Account username: sekoidd
i don't need routers i got 2 bt Superhubs and they just work + Plusnet routers are same only difference is they are PINK and software is Pink and i don't like pink colour.



2 REPLIES 2
jab1
Legend
Posts: 19,246
Thanks: 6,322
Fixes: 290
Registered: ‎24-02-2012

Re: So been customer since 2017 i have to look new deal because of 54.39£ overpriced scare letter :P

Speak to the COTs team on 0800 013 2632 - but a little more politely than your original post sounds.

John
RobPN
Seasoned Hero
Posts: 5,248
Thanks: 2,773
Fixes: 13
Registered: ‎17-05-2013

Re: So been customer since 2017 i have to look new deal because of 54.39£ overpriced scare letter :P


@sekoidd wrote:

 

We love having you (this is why you turn my 66mb connection price into £54.39) with us ...


I totally agree @sekoidd 

I remember the 'good old days' when PN just let you continue at the same monthly price, and it then became a 'rolling monthly contract' or similar.