Switching to Fulll Fibre 500

[#1]

Hi @Edwards1 I'm glad you've managed to get a friend or family member to be at the property for the appointment.

I'll check in with you on the afternoon of the 19th to make sure it all goes smoothly for you.

[#2]

Hi @Edwards1 how did it go yesterday with the activation of Full Fibre?

[#3]

Hi 

Connection was completed and all working correctly.

My account is still showing my old Unlimited fibre extra for billing purposes - not sure how to correct this - but assume it will be done when the next bill is due on the 24th Sept ?

I assume the full amount will not be taken at that time as I will have only had 41/2 days use and have been without broadband for over 5 weeks ?

Rgds

Brian

[#4 · Accepted solution]

Don't worry @Edwards1 I'm already on the case with the account showing different. It's been emailed off to our back office team to get resolved. 

Are you happy that the complaint has now been resolved?