Text about order delayed
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Text about order delayed
06-02-2023 8:08 PM
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Placed an order last week and have received a text notifying me that my order is delayed.
Cant find anything wrong with the order online, other than this strange text for the activation date:
'Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed.'
Can someone check if there is an issue with the order, so I'm not left without internet?
Re: Text about order delayed
07-02-2023 5:12 PM
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Hi @baredollar
Thanks for reaching out over the Forums, I've been checking over your account and found there was a slight issue getting your orders through. This has now been resolved and I've been able to replace your orders today.
An activation date date will be confirmed within the next 24 - 48 working hours via email & text.
Re: Text about order delayed
07-02-2023 11:59 PM
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Thank you for the quick reply. I now have an order switch date of the 27th. But my current supplier (BT) has emailed me saying the service will switch on the 22nd. Am I going to have 5 days without service? Thanks.
Re: Text about order delayed
08-02-2023 5:56 PM
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No at all @baredollar, your cancellation date for your current provider has updated to cancel on the same day as we takeover so you're not without service
Re: Text about order delayed
25-02-2023 10:07 AM
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