Unlimited Fibre Extra - No confirmation email received and username doesn't work

[#1]

I placed an order for unlimited fibre extra on Saturday. Created a user name etc. Approved the payment to be taken from my bank account, I have only received an email to confirm the Plusnet contract summary and pre-contract information, but no email order confirmation received.

When I attempt to log into my account with my new username i chose or my email address, it suggests that there is no username registered. How do I check if my order has gone through, as i've initially booked an engineer appointment for 6th January.

[#2 · Accepted solution]

This ticket can now be closed. Finally got through to an extremely helpful agent, who found no order for my premises. So I started again and hey presto, order confirmation received in the form of an email.