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Upgrade to Fibre delay

FIXED
AndyC100
Newbie
Posts: 2
Fixes: 1
Registered: ‎24-02-2022

Upgrade to Fibre delay

‎24-02-2022 11:28 PM

Hi,
I ordered an upgrade from ADSL to Fibre on 8th February and received an email confirmation stating that the upgrade would take place on 15th February. The new router arrived on 18th February but the upgrade has not yet happened. Please could someone let me know the current status of this?
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AndyC100
Newbie
Posts: 2
Fixes: 1
Registered: ‎24-02-2022

Re: Upgrade to Fibre delay

Fix

‎25-02-2022 11:38 AM

Broadband just went down for about 10 minutes, back online now with FTTC. Turns out I just needed to wait one more day!
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Upgrade to Fibre delay

‎25-02-2022 12:22 PM

Cheers for the post @AndyC100 and welcome to our Community Forums.

I'm glad to see your fibre upgrade has gone through in the end!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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