Upgraded to unlimited fibre extra - but speed still the same.

Bobtheblob · ‎20-05-2020

I upgraded to the unlimited fibre extra package on the 2nd April. Received email confirmation that the new package will be active on the 3rd April. However it's now 6th April and my speed is exactly the same, nothing has changed.

When I login to my plusnet account there is an error as follows...

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Can anyone help, is something stuck?

Thank you.

Townman · ‎22-08-2007

What does the portal say your product is?

There is some possibility that the update has not happened.

How are you determining that the speed has not changed?

What does the router status page report?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

@Townman This is sorted on the OPs original topic - I had asked for this one to be locked a good few hours ago.

John