Upgrading from Copper to fibre Problem

[#1]

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@corringham wrote:

@RealAleMadrid, that is true - but what's happening to get FTTP installed?

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What is happening is that a dig team has been booked to clear/replace the duct. We don’t know the details, it might need all sorts of permissions if this is exterior to the property boundary.

In this sort is situation I think that you will find that if you pay for a premium ISP the speed of resolution is unlikely to be different. Yes, they may be more proactive in apologising and even advising that their attempt to escalate progress had been rejected, but they will still have to wait for Openreach to do the work.

[#2]

@Baldrick1, my experience has been that some ISPs are keen to fulfil the customer's order (and some really do get OR to perform better). When they have delays they keep the customer informed regularly, and mitigate by providing stop-gap workarounds (such as 4G). Plusnet are not good at this.

I've personally been called by OR engineers to keep me informed of what's happening because the ISP asked them to.

[#3]

Another option could be that you investigate where the blockage in the duct is. If it is on your land you could investigate further and remove the blockage. Believe that someone on here did exactly that.

[#4]

Thank you all so much for your help in understanding what's going on. Today Openreach engineers turned up and tried to put on a new cable. After working very hard at this, they were unable to. The box is some distance from the house and follows an undulating route. So next stage is to dig up a point about halfway between the two. I have learnt more from this forum and the engineers today, than in several weeks of communicating with Plusnet. Still unresolved, but thanks again anyway.