Wanted To Keep Old Number....

[#1]

Hi

I signed up to transfer yesterday, but the confirmation email gives a new phone number

This is wrong, I need to keep my current number

Please can you amend this or cancel the transfer?

Also, please confirm the switch is a remote action like with other providers, no need to be in or a physical visit

Thanks

[#2]

Hi there, apologies for the delayed response to your post.

I'm sorry to see what's happened and that you've cancelled your order with us.

If you decide to give us another go, let me know and I'll be happy to keep an eye on things for you.