Web page displayed error during upgrade

rmeilg · ‎17-11-2022

Would a Plus net official be able to answer a private query please? I upgraded to Full Fibre and on the last page (of the upgrade process) it said error occurred. I have had an email about a new/pre contract through. Just hope the BT engineer is booked.

Thanks

Neil

Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from My Account\Billing to My Order.

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Townman · ‎22-08-2007

Use the PN Tickets link below to inspect the detail of the ordering process on your account. You should log into the member centre in another tab BEFORE clicking the link.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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willcutforth · ‎27-11-2020

Hey there @rmeilg did you manage to sort it out or do you need me to have a look?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team