Hello, We were told that our broadband would be up and running by midnight yesterday and it still has not been activated. We haven't had any communications to say that it is delayed. Can someone help?
If the light is blue, then there is sync and PPP session which suggests that the service is live. Why do you think it is not?
Check you router lights
Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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