Works Still Not Done
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Works Still Not Done
14-08-2024 9:50 AM
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Re: Works Still Not Done
14-08-2024 9:55 AM
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What product have you ordered, @Cadem00 , and what is the 'work' required? Compensation is only payable once your service becomes 'live'.
Re: Works Still Not Done
14-08-2024 1:35 PM
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Re: Works Still Not Done
14-08-2024 1:35 PM
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Re: Works Still Not Done
14-08-2024 1:41 PM
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So, you are waiting for the installation of Full Fibre, which involves running a new connection to your home, and installing the associated CSP and ONT in/on your property. What reason have they given for the delay, and have they ever given you a confirmed date?
Re: Works Still Not Done
14-08-2024 6:00 PM
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Re: Works Still Not Done
14-08-2024 6:03 PM
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In that case, once you are connected and your service starts, you should receiver compensation
Re: Works Still Not Done
14-08-2024 6:10 PM
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Re: Works Still Not Done
14-08-2024 6:22 PM
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Is this a new account or an upgrade from your previous service?
Although you have been charged upfront for one months service your billing period doesn't start until the service goes live so your next bill would be one month on from the live date.
Brian
Re: Works Still Not Done
14-08-2024 6:24 PM
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Re: Works Still Not Done
14-08-2024 6:26 PM
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@bmc As you say, the billing for what I guessing is a Full Fibre service should not start until it is up and running, the OP should still be entitled to compensation from their confirmed date.
Re: Works Still Not Done
15-08-2024 10:28 AM - edited 15-08-2024 10:30 AM
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Depending on the work and complexity of the works, hard digs etc and getting the necessary wayleave permissions these installations can take while.
I'm in a similar situation with another ISP and it's now 2 months and counting!
Re: Works Still Not Done
15-08-2024 12:06 PM - edited 15-08-2024 12:07 PM
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Deleted - posted on wrong forum.
Brian
Re: Works Still Not Done
15-08-2024 12:09 PM
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Wrong topic, @bmc 😀
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