Wrong Address for Order

[#1 · Accepted solution]

Hi @clownfish,

I'm really sorry about this.

For some reason the first line of your address reverted back to just the house number during the product change to full fibre in our systems, so we sent your router to the amended/incorrect address. I've updated your address on your account again and re-entered it into our database a different way which should hopefully stick this time.

The engineer should be going to the address which Openreach hold for you and this appears to be correct even though the BT availability checker Here has part of the first line missing still. I've escalated the ORDI request to Openreach's network addressing team to make sure that the address is absolutely correct across all systems.

Worst case scenario, the engineer should have your phone number to ring if they get lost!

[#2]

Hey @clownfish 

I've just had a look and I see your FTTP order's completed. How's that going so far?

[#3]

Well it works Which is good as I work from home and rely on it. Openreach engineer came at about 16:50 and fixed the modem where I wanted it.

Took me a few minutes to set up my TP link VR2800 router to replace Hub2 (which will be kept for diagnostic purposes should the need arise).  Far too many smart devices to mess about with connecting to a different Wi Fi network.

Speed  test shows 414Mbs down and 64 up so not too shoddy.

[#4]

Nice! Looking good. I'll admit, I'm a bit jealous.  

Let me know if there's ever anything else you'd need help with. 

[#5]

It’s been as fast as 520Mbs download on a speed test.

Sipgate is also working fine as a voip phone provider via a Grandstream ATA.

Funny thing is the engineer rang me about 10 minutes before he arrived and I asked him if he knew where he was going and he was off to the wrong address but he’s local apparently so realised where I was, once I explained.

At least thanks to your help PlusNet have the correct address on file now.

[#6]

Awesome speeds! 

Yeah at least the engineer found you and we've got your right address moving forward.