Wrong billing amount in order email

[#1]

Hello,

I signed up for broadband for 12 months at £19.99 / month (a contract renewal, starting from 26th Feb), but I have received an order email stating the price will be £41.10:

We're sending this email to confirm the details of your new contract and special offer price.
Your special offer price
From 26/02/2024, your monthly subscription will be £41.10 for 12 months.

You have sent me a contract PDF ("PCI Terms & Conditions") stating the cost is £19.99, can you clarify that this is actually the case please.

Thanks

[#2]

Hi @Someusername1 

This is a issue we're aware of and investigating.

As soon as we know more we'll be in touch

[#3]

I've got the same issue

[#4]

Hi @cmbrown there is a known issue that we're aware of regarding emails showing the incorrect amount. We're working on this to get this resolved as soon as possible.

[#5]

Any progress? 

[#6]

Hiya @cmbrown, 

Our back office team are working on it to ensure our service improves. In the meantime I can confirm the correct email sent for the order which reflects your account is displayed here. 

Please let us know if you need anything else  

[#7]

The offer I signed upto on feb11 was £23.50, and the original contract summary stated this. 

The one you sent me is more expensive.....any reason? I was also sent a second one, that was even more expensive 

Many thanks

Cynthia

[#8]

It looks like this might be fixed! 

My package details finally seem to be showing the correct details.