Wrong billing amount

[#1]

Hi

I've agreed to renew my contract with plus net for another 18 months at £25.99 a month but have received an email saying it'll be £55 per month??? And then £80 a month after that?
Can someone explain please? Expecting this to be a mistake but would like it confirmed if is.

[#2]

I may be wrong here, but my suspicion is that you have been advised of the current 'list price' before any agreed discounts have been taken into account.

[#3]

Not too sure what that means to be honest. But I agreed to the offer sent to me by plusnet for £25 not £55. Would add attachments if I knew how

[#4]

Basically, there is an advertised price for the product, which you then discuss and get reduced to one both parties agree.

If you add attachments - either by using the icon next to the 'smily' icon at the top of the reply panel, or the 'paperclip' at the bottom, make sure you remove any personal details.

[#5]

I've had exactly the same issue. One email confirms £23.50 for 24 months, then the next is morecthan double.