how long till io get switched to plusnet?

[#1]

I signed up for plusnet on 20th june but have heard nothing since.

my control panel isnt updated and im going to end up paying talk talk 49 quid for another month.

how long should the move take?

[#2 · Accepted solution]

Hiya @myars, 

I'm really sorry for the lack of information surrounding your order, I know what a hassle this can cause and I want to get that looked into for you. 

I found the account and can see the order had failed to go through due to an issue with the automation. I'm sorry for the delay this has caused and I have now fixed this for you. You will start receiving emails over the next 48 hours confirming the orders and the committed date for the services to go live with us. 

Please get back in touch if you need anything else as I would be happy to help!!

[#3]

Thank you very much. Ive now had confirmation of my hardware order.

It just seemed a little tardy (and it was)

Lets hope the phone number switch goes ok.

thanks again.