landline number changed when moved from John Lewis

[#1]

I have just migrated from John Lewis on closure. I was promised by email and numerous long phone calls to customer services that my number would remain the same...but of course someone thinks differently and I have now been given a new number! I have been trying since the 26th Oct to get this rectified and still no joy. I am really tired of the inability of Plusnet to sort the problem that they caused. Can somebody please help?

[#2]

Moderators Note

This topic has been moved from Home Phone to My Order

[#3]

Hey @nonplused,

I'm really sorry to hear about your experience. I've had a look over the account this morning and I'm glad to see that the number now seems to have been updated/retained. Just let us know if there's anything else that we might be able to assist with and I'll be happy to help out