new customer engineer visit is it needed if i was was hey broadband

[#1]

Hello do i need an engineers visit if i'm swiitching from another full fibre supplier ie hey broadband where i was getting 900 down and up ?..regards...anis from horsham

[#2 · Accepted solution]

@anis67 Yes. Hey broadband is an altnet supplier i.e they do not use the Openreach fibre network.

Plusnet use the Openreach fibre network and so if its available, a new Fibre cable and ONT will need to be installed.

Also bear in mind that Openreach fibre 900 is 900Mb down and 110Mb up.

[#3]

thank you for that quick and informative reply all the best .....👊