@jowalker45 wrote:
I do have a mobile but am unable to use it as hotspot for security purposes, i work for the NHS so cant use it
Really?
How is the security of connecting your (NHS secure) device to your mobile phone's WiFi hotspot any difference to connecting it to your internet's WiFi hot spot. Unless you have a NHS P3 secure network connection to your house the security considerations here are identical.
As ever, someone in NHS IT does not know what they are talking about here. In this scenario, the end to end security layer is provided within the NHS laptop through to the NHS core IT systems. How the device connects to the intervening telecommunications network is totally irrelevant.
For the record I have delivered IT services to the NHS and found their useful IT knowledge very limited - they so fear what they do not understand!
As for your migration, unfortunately there are more than a few things which can go worng when escaping LLU providers such as Talk Talk and Sky. BT Openreach need to do a host of additional work to restore circuits "stolen" from BT - sometimes it goes wrong and the old service gets terminated before the new service is sorted ... there again it could simply be a matter of an hour or two break whilst the essential physical change over work is completed.
Do you have dial tone? A telephone handset is an essential asset.
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].
If you have dial tone and the right phone number, try plugging in the router.
Check you router lights
Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
