trying to join plusnet session timed out but money taken

[#1]

coming from another provider to plusnet mobile, filled mall my details in including PAC and current number

went through all the stages including payment bu the screen kept loading and then timed out

i can see the £10 is pending out of my bank account but no emails to confirm if it actually created the account and transfer of my number....

[#2]

any help here?

[#3]

Better to phone plusnet

[#4 · Accepted solution]

Hi @brettmessruther, 

Sorry for the issue with this and for the delayed response from us, we're much busier than usual at the moment. 

Could you send me a PM with your full name and mobile number please so I can check for an order on our systems?