unable to see the progress of my order

[#1]

l am unable to see the progress of my order in my account. i am currently switching to fibre broadband. Also i had an email saying my switch over date is today but i have router yet. could someone please help with this matter

[#2]

Welcome to our Community Forums @crash19999 and thanks for upgrading with us.

I can see we've been keeping you up to date via the open support ticket on your account Here.

Looks like your fibre order was delayed until the 9th September due to engineer availability in your area.

Let us know if there are any issues afterwards and we'll be happy to help. 

[#3]

Hi can you confirm that I will retain my landline number?
Thanks for your quick reply!

[#4]

Yeah absolutely (if we change your number while taking over your line then it'll cease your broadband)