upgrade package.

[#1]

Good morning,

i am presently on Plusnets Unlimited Fibre broadband package 32mb speed.On Tuesday i accepted a Plusnet offer to upgrade to Unlimited Fibre Extra 72 mb speed for £23 per month on a 2yr contract.I received the confirmation email for the upgrade stating the new speed and package would start on Wednesday the 7th.

As of this morning after doing a speed check i am still only getting 32mb speed.

I was wondering if anyone else has done a similar upgrade lately and how long it took for their speed to increase ?

[#2]

Moderators Note

This topic has been moved from Broadband to My Order

[#3]

I am afraid that if you could only get 32Mb/s on the Unlimited Fiber package changing to the Unlimited Fibre Extra package won't increase your speed.

Did Plusnet supply any estimates indicating your expected speed?

[#4]

Have you restarted the router?

Check your ticket history (PN ticket link below) to see if there are any recent changes on the account.

EDIT: @Browni - good call!!  If 32mbps is all that line will do, it is somewhat surprising that the upgrade was permitted.

@Kpfran what do the router stats report?

[#5]

i was on the plusnet fibre extra package 6 months ago and was getting speeds of 70mb.Downgraded due to costs at the time so i know my line is capable.

[#6]

i know the line is more than capable of 72mb as i used to be on the Unlimited fibre extra a few months ago before downgrading due to costs at the time.

[#7]

That begs the question why were you only getting 32Mb/s?

You should have been synching at 40Mb/s and speed testing around 37Mb/s.

[#8]

router stats are current rate....upstream 9999  downstream 40000. max rate upstream 26893     downstream 78354

[#9]

Where does the 32Mb/s come from?

[#10]

speed test just completed...Ping 25ms......Download 30.93......Upload 11.49

[#11]

---

@Kpfran wrote:

router stats are current rate....upstream 9999  downstream 40000. max rate upstream 26893     downstream 78354

---

That indicates that the upgrade is not active.  As above, have you restarted the router?  If the product change has been applied, the sync speed will not change until the router is restarted.

[#12]

sorry my mistake,the present package im on states 38 - 40 estimated speed on the unlimited package.

[#13]

In that case, check the tickets on the account to see what is happening under the covers.

[#14]

yes i have rebooted the router twice this morning.

[#15]

The upload speed on your speed test is higher than the upload synch speed, that shouldn't happen!

Are you using WiFi to measure your speed rather than a wired connection?