your order is delayed call us

[#1]

if this is how you treat new customers after you take their money maybe i should cancel and get a refund

[#2]

mine is too but you took my money

[#3]

Moderators Note

This topic has been moved from Broadband to My Order

[#4]

Can you tell me why pls

[#5]

Hi @ladyrebecca111, I'm really sorry to see that. Can you send me a private message with your username so I can help out? 

Just so you're aware you'll need to make 2 more posts before you'll be able to send a PM. 

[#6]

You took my money why the delay

[#7]

U have bad customer service

[#8]

Sent message.

[#9]

@ladyrebecca111 Your multiple posts do not help you or Plusnet staff. There have been a lot of delays to orders recently because Openreach (who do all the provisioning work) have been taking strike action on a number of days which has obviously caused problems which are completely out of Plusnet's control.

[#10]

I was told I had to make two more posts to receive and make private messages. Don't get huffy with me when it's your lousy system. Thank u for the info

[#11]

Moderators Note

Many posts and topics from same OP moved into one thread.

[#12]

Thanks for the message ladyrebecca111, we needed to place your orders manually so I've just taken care of that now. As we have to allow 14 days for a line to move from one provider to another that will take place on 22/9/22 and you should receive the router through the post a day or two before that. 

Do give me a shout if there's anything else we can help with.

[#13]

What will my phone number be?

[#14]

Sending 10 posts so I can PM

[#15]

Sending 10 posts so I can PM