I don't know whether it's the latest but before I changed to a Business hub I was using a Smarthub 6 with that version of firmware with no problems. So it isn't that.
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You can change username and password without resetting anything. You just got to advanced settings and then the broadband option and where it says username their will be an edit button which lets you change username and password. On older home hubs you used to have to make sure the hub wasnt connected to telephone socket or press the disconnect button in internet settings so that username option became aviliable.
If you can change the settings without disconnecting the DSL cable then it's either the result of new firmware since I tried it or you have a brand new Smarthub. In my experience a second hand version preconfigured to pick up a BT account would not let me get to the settings as it was all blocked by a message along the lines that I was not connected to a BT account so go away.
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Ive been trying to reset my BT smart Hub X by holding in the reset button for 25 secs plus until light goes green. However when I come to enter my new Plusnet username and password all I get is:-
The Broadband domain that you've entered is either incorrect or is not supported by your BT Smart Hub.
I had a complex plusnet password which wouldn't work with the Smart Hub. I changed the plusnet password to something more simple and it connected fine. I think the smarthub has issues with long / complex passwords.
I had BT FTTP/FTTH a while ago and still have the Ultrafast HH6. My Plusnet Hub was playing up as the 2.4Gjz band was dropping randomly meaning no connection in my bedroom. I didn't remember this happening with BT so I have put it back in.
As my Plusnet was FTTC I set the BT Ultrafast HH6 up using the DSL connection as normal. L
The question is would it work if I set it up using the FTTP/FTTH connection would it work? I have one of the Huawei modems with the openreach modem and battery back up inside it. I can easily set it up again but not sure if it will work.
So following a factory reset, I can still connect to the router settings via a browser remotely? Is this using Wi-Fi? Assume Wi-Fi is available with original password then?
