Been a customer for years but still got a old router

[#1]

Been with plus net for years and popped around a friends house the other day and he has the shinny new plusnet router 

I re contracted a few months ago but was not offered the new router 

i am feeling robbed think i will go to gigaclear when contract ends 

Go on all wave goodbye to me now 😢

[#2]

@wesupportthepal 

Try calling Customer Options Team on 0800 013 2632 explain you were not offered a new router.

HTH

[#3]

Well i upgraded in December 2021 was the hub 2 around then ? 

[#4]

@wesupportthepal 

The Hub Two was not long released for plusnet home broadband users last December for Unlimited and Unlimited Extra Fibre (FTTC) customers only, but you had to request one. It wasn't offered as part of the renew then, might different now. If you have Unlimited Broadband (ADSL) I think you could have requested a Hub One.

 I doubt you could request a new one unless your current Hub has developed a fault like dropping of wireless connections! You can use a 3rd Party xDSL (ADSL/VDSL) modem/router of you choice if you want.

The Hub Two does not allow the splitting of the 2.4GHz and 5GHz wireless names which might be a problem for you.

HTH

[#5]

Hi there,

Are you having any issues with your router you've currently got? 

[#6]

No i am using a bt smart hub 😁

[#7]

In all honesty I would suggest buying your own router.
ISP routers do the trick but not that great.
Dan the Van has pointed out the 2.4 and 5ghz WiFi problem with the home hub 2 so if you have a mixture of these devices you might run into a problem.
Even if you don't it would be future proofing if you encountered it with new devices in the future.
I'm not sure if the home hub 2 supports WiFi6 but newer laptops, mobile phones etc would perform better with a router that supported the feature.

[#8]

Yes I'm undecided if I should get a mesh system or a new router
What router would you recommend ?

[#9]

The are many online reviews for modem, routers and mesh systems. TP-Link, Netgear, Asus and many others, the final choice depends on how much money you want to spend.

In some cases all that is required is a wireless extender rather than a Mesh network, Mesh hardware comes at a cost.

For years now I have favoured TP-Link products and find their One Mesh system works well for me. 

The plusnet Hub Two can be configured in 'Bridge Mode' (modem only) which is handy as this allows you to buy a router only device or mesh system with built in router, both must support PPPoE connections.

HTH

[#10]

I'm with you on TP Link routers. My previous one for FTTC was rock solid and never missed a heartbeat.
The AX3000 I bought for FTTP is a really nice piece of kit and blows hub2 out of the window.

[#11]

Ugly ain't it
https://amzn.eu/d/0KnWBq0