Broadband weak

[#1]

Throughout the house my broadband can be very weak on my phone and I have to disconnect and then reconnect for it to load the webpage/video. Sometimes constantly having to do this every minute.

[#2]

Moderators NoteThis topic has been moved from Broadband to My Router

[#3]

Hi @Dannsy10. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers.

I'm sorry to see that you've been having problems with your connection. Is this solely affecting your wireless connections or are wired connections affected too? Are other devices affected or is it just your phone?

[#4]

It is just wireless connections on mobile phones. Laptops work fine. It is across different mobile phones as well.

[#5]

Hi there Dannsy10, if you haven't already it would be worth logging into the router and changing the wireless channels: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

Let us know how you get on.