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Can't connect to work VPN with my Plusnet Hub 2 Router

Marmat
Newbie
Posts: 1
Registered: 9 hours ago

Can't connect to work VPN with my Plusnet Hub 2 Router

I am trying to work from home, and I used to be able to connect my work VPN when I set the firewall settings low. However, it stopped connecting, even when I switch the firewall off.   I'm a little stuck, any suggestion would be appreciated.  

1 REPLY 1
corringham
Seasoned Champion
Posts: 1,500
Thanks: 779
Fixes: 20
Registered: ‎25-09-2015

Re: Can't connect to work VPN with my Plusnet Hub 2 Router

There are a lot of possible reasons a VPN won't work. You really need to see a log message that reports the connection problem to be able to fully diagnose the issue. Does your VPN client produce log files? If not can they be enabled? Can you ask your work IT dept to check logs at their end?

One possible reason for a previously working connection to fail is if your IP address has changed, and is now in a prohibited range (possible because it used to be registered overseas) - so has your IP address changed? If you look your IP address up on a whats my IP website does it report its location as being overseas?