Cannot connect Solax dongle to router

[#1]

WiFi dongle on my inverter cannot access the internet, seems the router won't connect to it. Plusnet support say they cannot help so hoping someone here can! Apparently requires port forwarding, how do I do that?

[#2]

@markmandy   are these the instructions, if so how far are you getting?

https://www.solaxpower.com/wp-content/uploads/2019/02/SolaxWiFi-Instructions.pdf 

If not, what device do you have?

Why would you need to port foward?

[#3]

You might need to deactivate the 5Ghz band of your wifi whilst you setup your inverter.

[#4]

@markmandy 

 Before following these instructions you need to disconnect your computer from the hub. If it’s connected by Ethernet just remove the plug, if wireless then go to the wireless settings and select forger this network.

You can then follow these instructions. When you’ve finished you can re-select the hub wireless/reconnect the Ethernet.

Moderator’s Note

This topic has been moved from Broadband to My Router