Hi,
My Mum has been having consistent issues over the last few weeks with her internet. It is dropping out consistently throughout the day for maybe a couple of minutes at a time - throughout the day. Looking in the router logs i can see:-
| 09:04:40, 28 Dec. | (57291.580000) PTM over DSL is up |
| 09:04:36, 28 Dec. | (57287.450000) CWMP: session closed due to error: Could not resolve host |
| 09:04:36, 28 Dec. | (57287.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username |
| 09:04:36, 28 Dec. | (57287.430000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
| 09:04:06, 28 Dec. | (57257.080000) CWMP: session closed due to error: Could not resolve host |
| 09:04:05, 28 Dec. | (57257.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username |
| 09:04:05, 28 Dec. | (57257.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
| 09:04:05, 28 Dec. | (57256.650000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
| 09:04:03, 28 Dec. | (57254.430000) PTM over DSL is down after 2 minutes uptime |
Helpdesk Info
| 1. Product name: | Plusnet Hub |
| 2. Serial number: | +081441+NQ95264857 |
| 3. Firmware version: | Software version 4.7.5.1.83.8.289.1.3 Last updated 12/10/21 |
| 4. Board version: | Plusnet Hub One |
| 5. DSL uptime: | 0 days, 00:12:45 |
| 6. Data rate: | 352 / 17196 |
| 7. Maximum data rate: | 313 / 33175 |
| 8. Noise margin: | 3.8 / 13.5 |
| 9. Line attenuation: | 27.1 / 22.0 |
| 10. Signal attenuation: | 27.0 / 20.8 |
| 11. Data sent/received: | 658.8 MB / 16.2 GB |
I have tried restarting the router with no joy - still getting the issue.
Anyone able to offer some advice please? I did wonder if i need a new router as the one my mum is using is very old (so is the firmware but i cant see an obvious way to upgrade the firmware). Any advice appreciated.
